A major share of public spending
Its economic weight demands rigour and transparent management.
1/2 of EU environmental spending
goes to waste management.
Eurostat, 2023 (provisional).
Aporta · by Anthesis & Link
Manage better. Verify better. Govern better.
Digitalisation and governance of street cleaning and waste collection
Aporta is:
- A municipal governance system that brings together data, methodology and expert support.
- It helps local authorities manage street cleaning and waste collection in a more traceable, efficient and transparent way.
- It turns data scattered across platforms into shared evidence to oversee, verify, decide and account for the service.
Why Aporta?
High stakes, limited information
Across Europe, one of the most critical and exposed services in the municipal budget.
A service with direct impact on citizens
Citizen perception is key to steering how the service is managed.
55%
of residents are happy with how fast their city resolves requests.
EC, Quality of Life in European Cities, 2023.
A demanding EU legal framework
Polluter pays: whoever generates waste bears its full cost, infrastructure and operation included (Waste Framework Directive, art. 14).
2025
Every Spanish municipality must have a specific, non-deficit waste fee.
Law 7/2022, transposing EU Directive 2018/851.
Who verifies the service?
Polluter pays: to set a charge that reflects real costs and rewards recycling, the city must verify the service.
Some questions cannot be answered by data alone
Technical service management
«Can I sign the monthly certification with confidence?»
Political leadership
«Is our waste charge fair, and does it reward those who recycle?»
Financial control and audit
«Does every euro paid match a service actually delivered?»
Technology and data management
«Is our data GDPR-compliant and interoperable?»
In your city, how do you verify today that the service is delivered as the contract says?
Many data sources, many actors
The operator runs the service; the city governs it and owns the data
In the cityService, citizens and institutions
- Cleaning staff
- Collection trucks
- Sweepers
- Containers
- Citizen requests
- Charge-paying households & businesses
- Service inspection
- Council: contract and by-laws
Service operatorOperates
- Operational management software
- On-board electronics and sensors
Local authorityGoverns
Service governance solution
Digital platform and expert advice, applying the criteria of the contract and local regulations.
Municipal management
Councillors, technical staff, financial control and inspection
From information to knowledge. From management to governance.
Local authorities must answer for the quality of the service and the use of public resources.
To account for it and improve management, they need to verify what service is delivered, set charges with reliable data and respond to citizens' needs.
Whether the service is run in-house or by a private operator, Aporta moves cities from partial information to governance built on verifiable evidence.
Aporta: one integrated solution
Three capabilities working as one
01
Practical governance methodology
Translates local priorities into clear responsibilities, shared criteria and consistent procedures, and follows the effect of each improvement on service quality.
02
Management platform
Brings together operational, contractual, charging and citizen data. Cross-checks evidence, applies municipal criteria and keeps traceable records, independent of the operator and connected to existing systems.
03
Expert support and local capacity
Municipal teams and experts interpret findings and improve services, with local partners who know each city. Decisions remain with the public authority.
Reduces discrepancies and builds trust between the city and the operator.
The market today
Operator technology
Service execution data
The market today
Consultancy for the public sector
Strategy and municipal criteria
What Aporta offers
Platform, method and expert support that combine data and municipal criteria to govern the service
Verified information, technical judgement and autonomy
«Technology alone cannot overcome systemic inefficiencies without governance capacity and accountability mechanisms.»
How does Aporta work?
Four connected areas, one platform
-
Area 01
Contract governance
Verify the service delivered and what should be paid.
-
Area 02
Waste charging governance
Fair, traceable charges based on real data.
-
Area 03
Citizen engagement & accountability
A service connected with its citizens.
-
Area 04
Data & continuous improvement
From service information to institutional knowledge.
Start with your priority, then extend the scope.
Area 01 · Contract governance
More control of the service, more confidence in every certification
Barcelona ties 3–5% of payments to performance; independent oversight costs about 1–2% of service value (World Bank, 2026).
How we do it
- Contract terms and payment regime
- Planned service
- Execution data and reported changes
- Inspection results
Municipal validation of the certification
Digital platform
- Checks the quality of the operator's data
- Calculates compliance and the amount payable
- Provides tools for municipal inspection
Expert advice
- Designs the control and calculation model based on the contract criteria
- Supports the operator in adapting to the certification model
- Supports the city in validating each certification
Area 02 · Waste charging governance
A fair charge that strengthens citizen trust
20 of 27 EU countries use pay-as-you-throw, including the five best recyclers (EEA). It needs a reliable census and traceable data.
How we do it
- Local charging rules
- Census and users
- Service inventory
- Waste deposits and incidents
A justified bill
Digital platform
- Manages the census and the inventory of containers and devices
- Cross-checks deposits against service delivery and incidents
- Calculates charges and handles appeals and recalculations with full traceability
Expert advice
- Translates local charging rules into calculation criteria
- Implements registration, linking and data-quality processes
- Supports the city in validating charges and resolving appeals
Area 03 · Citizen engagement & accountability
A service connected with its citizens
Informed citizens and more agile, coordinated and transparent management.
How we do it
Information and response
- Deposits and charges
- Incidents and appeals
- On-demand services
Handling and follow-up
Digital platform
- Informs residents about the service, their deposits and charges via web and app
- Manages incidents, appeals and on-demand service requests
- Lets residents check the status and response to each request
Expert advice
- Defines handling workflows with the city and the operator
- Tracks incidents, requests and response times
- Aligns service information with municipal communication
Area 04 · Data & continuous improvement
More knowledge to govern better
Turn service information into institutional knowledge that outlasts changes in staff and operators.
How we do it
- Service data
- Charging and citizens
- Other municipal sources
Expert analysis
Knowledge to govern
Digital platform
- Integrates service data and other municipal sources
- Provides indicators tailored to each area and municipal role
- Makes it easy to share data and prepare it for open publication
Expert advice
- Assesses data quality and representativeness
- Defines and interprets information for each municipal responsibility
- Supports the city in management decisions and service improvement
Use cases
How does Aporta improve governance?
Contract governance
The situation
Climate change forces service changes: a sweeper replaces 3 operatives during a heatwave.
With Aporta
Records the change and pays for it under the contract's payment regime.
Waste charging governance
The situation
A home is registered to the owner but used by a tenant.
With Aporta
Distinguishes account holders from actual users, with GDPR built into the process.
Citizen engagement & accountability
The situation
A neighbourhood keeps complaining about dirty streets, even though the service is delivered as planned.
With Aporta
Identifies whether the cause lies in service quality or in service sizing.
Data & continuous improvement
The situation
A citizen perception indicator ranks a neighbourhood below expectations.
With Aporta
Launches an improvement plan with a named owner and tracks it with indicators.
Who we are
A partnership between Anthesis and Link
Global sustainability consultancy
Technology for public services
Trust and track record
Track record
- BarcelonaContract control and certification
- MataróPerformance-based payment
- MadridInspection planning
With governance models that:
- Improve data quality
- Make management traceable
- Strengthen municipal decision-making
A session with Aporta. Shall we start?
How we do it: concrete examples
A hands-on 60-minute session with municipal teams to explore the platform and the expert support.
60 min
-
25 min
Live demo of the solution
A walkthrough of service control, waste charging, citizen engagement and indicators.
-
10 min
Getting started
Starting point, priorities and first steps. You can start with a single area.
-
10 min
Experiences
How it works in Barcelona, Mataró and Madrid.
-
15 min
Expert support in practice
Control and calculation criteria, working procedures and support for the city and the operator.
Book a session
or write to us at info@aporta.coop